UrbanClap (now Urban Company)

**Company Profile**

**Company Type:** UrbanClap, now known as Urban Company, is a technology company that connects service professionals with customers in the home services industry.

**Industry:** The company operates in the service marketplace industry, offering a wide range of services to customers through its online platform.

**Founded year:** UrbanClap was founded in November 2014.

**Founders:** Abhiraj Bhal, Varun Khaitan, and Raghav Chandra are the co-founders of UrbanClap. Abhiraj Bhal serves as the CEO of the company, while Varun Khaitan is the CPO and Raghav Chandra is the CTO.

**Services:** Urban Company offers a variety of services across categories like beauty and wellness, home repairs, cleaning, electrical, plumbing, appliance repair, and more. Customers can easily book services through the company’s website or mobile app.

**History:** The idea for Urban Company was conceived when the founders faced challenges in finding reliable service professionals for their personal needs. They saw an opportunity to bridge the gap between skilled service providers and customers by creating an online platform that made it convenient to book services.

**Present:** Urban Company has grown significantly since its inception and now operates in multiple cities across India and other countries. The company has expanded its service offerings and continues to innovate to meet the evolving needs of customers.

**Awards and Recognition:** Urban Company has received several accolades for its innovative business model and impact on the service industry. The company has been recognized for its contribution to digital transformation and customer service excellence.

**Frequently Asked Questions**

**1. How does Urban Company vet its service professionals?**
Urban Company conducts thorough background checks and verification processes for all service professionals on its platform. This includes verifying their qualifications, experience, and references.

**2. Can I book services in advance with Urban Company?**
Yes, customers can schedule services in advance through the Urban Company app or website. This allows for better planning and ensures availability of service professionals at the desired time.

**3. What payment methods does Urban Company accept?**
Urban Company accepts various payment methods, including credit/debit cards, net banking, and digital wallets. Cash payments may also be an option for certain services.

**4. How does Urban Company handle customer feedback and complaints?**
Urban Company has a dedicated customer support team that handles feedback and complaints from customers. Any issues or concerns can be addressed through the app or by contacting customer support directly.

**5. Are the prices for services on Urban Company fixed or can they vary?**
Prices for services on Urban Company may vary depending on factors like location, service provider availability, and any additional requirements. Customers can view the estimate for their service before booking.